Service requests
The request lost in someone’s inbox now has an owner and a deadline.
Legal, finance, IT, construction, marketing: every request between departments goes into a single queue, with an owner, a deadline and a history. What is stalled shows up before it becomes a problem.
What it solves
"Has anyone seen my request?" is not a process.
Requests in five channels
Email, WhatsApp, the hallway, a spreadsheet and meetings. Nobody knows what is open.
Deadlines nobody agreed on
The requester thinks it is urgent; the receiver thinks it can wait. Both are right and the work stops.
Leadership flying blind
There is no way to see which department is overloaded or where the process chokes.
What it does
A live queue for the whole company.
Each department sees what arrived, what is theirs and what is due today.
What has been stalled for days is highlighted, before anyone has to chase it.
Every change recorded: who asked, who took it, what was done.
Average time, share on time and volume per department — so leadership decides with numbers.
AI assistants can open and query requests with the authorization of whoever connected them, revocable at any time.
Goes well with
Systems and services that work together.
Questions
About service requests
Is it for external customer support?
The focus is requests between departments. Customer support usually lives in the CRM, which talks to the queue when needed.
Can each department have different rules?
Yes. Deadlines, owners and stages are defined per department, following each one’s process.
What about the security of AI access?
The agent signs in through the login of whoever authorized it, sees only what that person sees, and the connection can be revoked at any time.
The Motrizza X-Ray
30 minutes with the founder. Free.
You tell him what is stuck. He asks the right questions. You leave with the bottleneck named and a clear idea of the next step — whether you hire Motrizza or not.
- 01A personal reply within one business day
Cristiano answers himself — not a sales bot.
- 02Confidential from the first conversation
What you share stays between us. If your company asks, we sign an NDA first.
- 03No strings attached
The conversation commits you to nothing. If Motrizza is not the best option for you, we will tell you.
Talk to the founder
30 minutes, free, no strings attached. You leave the call with your bottleneck named.
Received. Cristiano will reply personally.
Within one business day you get a proposed time. If you would rather move faster, message us on WhatsApp.
The email did not go through — continue on WhatsApp.
We opened WhatsApp with your message ready. Just hit send and the conversation starts there.